PBXtra™ Features:
 
Flash Tutorials
PBXtra is the easiest to use phone system in the world. That being said, it has powerful features you can unlock. We have built some Flash Tutorials that easily explain how to get the most out of your PBXtra. Click here to view the tutorials!
Auto-Attendant
PBXtra's most powerful feature is its Auto-Attendant. This is the feature that lets callers "Press 1 for Support" or "Press 2 for Sales". PBXtra's Auto-Attendant is as easy as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.
Outlook Integration
Outlook :: Inbound Calling
When your phone rings, the Caller-ID will be analyzed against your Outlook Contacts. If a match is found you will see the person's name pop-up!
::Outlook Inbound Calling::
Outlook :: Call from your inbox
Right-click on a contact or email message to call. Your phone rings and you're connected!
::Outlook Outbound Calling::
HUD™ (Head’s Up Display)
Fonality's add-on product, HUD (purchased separately), provides your entire company real-time call control. HUD tells you who is on the phone and to whom they are talking. HUD lets you drag-and-drop new or existing calls to: someone's extension, their voicemail, your own "on-hold area", or the company-wide "parking area".

HUD also has an easy-to-use group permissions system, so you can decide what "rights" to give to an extension. This means the CEO can steal the Janitor's call, but not vice versa!

::Heads Up Display::
Unlimited Extensions
Create unlimited extensions with just a few clicks of the mouse! Each extension can be customized differently - with dozens of options such as:

• Personal inbound number
• Outbound Caller-ID
• Privacy settings
• Spell-by-name directory
• Voicemail settings
• Much more!

CRM Integration
CRM integration has never been so affordable until PBXtra! Now, with a few simple clicks, you can make your desk phone (hard or soft) integrate with your web browser.

This means you can make your PC open browser windows into ticketing or sales force automation systems (e.g. salesforce.com) in seconds!

Voicemail: 600 hours
Your PBXtra comes with over 600 hours of voicemail storage, and four easy ways to retrieve messages:

• One-touch from your office phone.
• Dial in remotely from any phone.
• Attached to your email as .wav files.
• Listen via our web control panel.

Voicemail to Email
Receive your voicemails as emails! Your PBXtra comes pre-configured to send each employee an email notifying them of a new voicemail messages.

Or with a click of the mouse, PBXtra will attach the actual voicemail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!

Operator Panel

Fonality's add-on product, HUD® (purchased separately), provides your organization a full-featured operator panel, with enhanced busy-lamping (BLF).

HUD provides each employee with an unlimited on-hold area and an unlimited parking area - use the mouse to drag-and-drop calls!

::Operator Panel::
Hot Desk
Have more employees than you do desks and phones? No problem!

Use PBXtra’s “hot desk” feature. With a couple of clicks of the mouse, your employees will have their extension and voicemails following them from desk to desk!

Music-on-Hold
Music on hold is as simple as uploading an MP3 file using the Web Control Panel. With a click, callers will hear your favorite tune while on hold.

In fact, each PBXtra Server comes with multiple audio channels, giving you the ability to play different audio to different classes of callers.

Scheduler
Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different Call Menu on weekends, with different options for your callers to choose from.

Use PBXtra’s intuitive Scheduler to create and apply schedules that will make your phone system work for you - even when you have gone home for the day!

Custom CTI (AGI)
On the surface, PBXtra is the world's easiest to use enterprise PBX. Under the hood, PBXtra can do all sorts of custom things such as database dips, CTI integration, Internet look-ups (RSS feeds), text-to-speech, and more.

Want to hear PBXtra's powerful CTI in action? Call 310-861-4392 and press #2.

Parking (drag & drop)
PBXtra has always allowed for unlimited simultaneous parked calls.

Now, our new add-on product, HUD® (purchased separately), takes parking to the next level. HUD provides all employees the ability to view which calls are currently parked, tag parked calls with reminder notes, and drag calls between their extension, their on-hold area, and the parking area.

::Parking::
Analog & IP Phones
PBXtra is the most flexible phone system on the market today, supporting all analog phones and numerous IP phones such as Cisco, Polycom, Aastra, SwissVoice, and Snom. PBXtra supports MWI (message waiting indicator) on all IP Phones and utilizes stutter-tone on analog phones to indicate voicemail waiting. Analog phones support multiple call appearances via call-waiting flash-hook.

Supporting inexpensive phones - just another way PBXtra helps keeps your cost of ownership down.

Ring-all (Blast Group)
PBXtra comes with a free Blast Group. A Blast Group takes one inbound call and rings all phones; the first to pick up gets the call.

Of course you get to choose which phones go into the Blast Group, and which get to keep their peace and quiet!

Call Forwarding
Users can use their personal Web Control Panel to enable call forwarding to either an internal extension or to an external number.
Name Directory
PBXtra comes pre-configured with a professional “spell-by-last-name” or "spell-by-first-name" directory. Callers are simply prompted to “spell the first three letters of the party’s first or last name” and then automatically connected to the requested extension.

Don’t want to be in the Name Directory? No problem. The PBXtra administrator can easily exclude certain extensions from the Name Directory.

DIDs
Have more employees than you do phone numbers? With one click of the mouse, you can assign an inbound phone number to an employee. DIDs have never been so easy!
PSTN Fallback
PBXtra allows VoIP-users a PSTN back-up in case of Internet service interruption. Virtual PBX products offer no PSTN back-up, and, if your internet service goes down (there is no 100% guaranteed up-time), your business telephone line goes down with it - which is unacceptable. Go with Fonality, where we cover all of your bases for you!

Your PSTN-Fallback is automatic. PBXtra detects poor (or zero) Internet quality and immediately steps your system into PSTN mode. Seamless - just the way you need it to be!

Note: PBXtra runs in PSTN only mode if desired. No VoIP required

Telecommuters (patent-pending)
Telecommuting is the wave of the future - proven to increase employee satisfaction and their effectiveness. You’ll be glad to know that PBXtra was built with telecommuting in mind.

In fact, our telecommuting technology is so effective that it is patent-pending

Employees can travel outside the office, or between offices, with an IP phone (or softphone) and keep their same extension number.

You’ll never have to leave the message, “I am out of the office today” again. Answer your extension from home, the hotel, even your cell phone, as if you are still glued to your cubicle!

Branch Office Support
Purchase a low cost PBXtra server for each office, then with a few clicks in our control panel, link your servers to take advantage of the following features:

• Free office-to-office calling via VoIP.
• Call forwarding to any extension in your linked PBXtra server network
Web Control Panel
Our award-winning web interface comes in two flavors:

• An admin panel for administrators, giving them the ability to manage all aspects of PBXtra remotely.
• A user panel for individual users, allowing them to manage their personal configurations (such as listen to voicemail, click to call people back, etc.) from anywhere in the world.
Plug and Play
PBXtra is truly a plug-and-play device! Each PBXtra is shipped preconfigured, with extensions already added according to how many phones you order.

We even configure the IP phones and test them in-house with your system to make sure that your account is up and ready to go once you plug it in for the first time at your office!

Powerful Reporting
From the PBXtra Web Admin Panel, you can view real-time call logs for all extensions with powerful search and filter parameters. We also provide real-time billing (available for those that use our VoIP network) so that at any snapshot in time, you can see just how much you are spending, company-wide, on telephone calls.

From the PBXtra Web User Panel, individual users can look at their call logs - and return calls with the click of a mouse!

Conference Bridges
Conference bridges were once thought unaffordable, but now PBXtra comes pre-configured with three on the Professional Edition and five on the Call Center Edition for free! This bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.
Extension Groups
Your organization may not be flat - meaning that some employees have responsibilities that others do not. Well, your PBXtra understands this too. Our new "groups" system allows you to build extension groups and then assign permissions to those groups. Examples of PBXtra permissions are:

• Zone Paging/Intercom
• ACD - Record other's queue calls
• ACD - View queue reports
• ACD - Agent login / logout
• Call Forwarding
• Check Voicemail
• Dozens more!

If you combine our "group permissions" system with HUD (purchased separately), you get over a dozen additional HUD-specific "permissions", such as:

• Barge
• Call Privacy (who’s talking to who)
• Block call "stealing"
• Record my calls
• Many more

Multiple Auto-Attendants
Your business may have several numbers for different departments. With PBXtra’s multiple Auto-Attendants, direct calls to a different call menu based off of the inbound number.
Paging / Zone Paging
Want to send a page to the whole company or just a certain set of employees?

Simply build a "group", assign that group an extension number and begin paging them!

Note: Cisco phones cannot receive pages.

Intercom / Zone Intercom
Many companies offer Intercom, but do you know any others that offer Zone Intercom?

Now with PBXtra you can dial a zone and have an ad-hoc conference with everyone in that zone!

Note: Cisco phones cannot receive intercoms.

Voicemail Groups
Want to send a voice message to multiple people? Use our Voicemail Group feature to easily build groups of people (such as your sales team). Then just dial the number of your group, as you normally would an extension, and leave a message. Seconds later everyone in the group gets your new message!
Advanced Call-Forwarding
With a few clicks of the mouse you can forward an extension to another extension, a cell phone, or even to another part of your Auto-attendant. This let's you build very creative IVR trees to meet the needs of your business.
Call Return
Allow your employees, when listening to their voicemail, to press a key to call the person right back.

You can enable or disable this feature on a per-employee basis

Call Out
Allow your employees, when accessing PBXtra's voicemail system, to make an outgoing call. This can be a great toll-saver allowing "billable" calls to be kept within your domain.

You can enable or disable this feature on a per-employee basis.

Report Exporting (.csv)
Extend PBXtra's powerful reporting engine to create .csv files that you can import into applications such as Excel, Access and many others.
Custom Caller-IDs
PBXtra lets you customize the inbound Caller-ID name/number to each department and let's you change your outbound Caller-ID on a per-extension basis - allowing you to block, reveal, or change the Caller-ID of every extension in your office!

Note: PBXtra can *not* change your outbound Caller-ID if you are using POTS lines. For 911 reasons, POTS outbound Caller-ID is always controlled by your carrier.

IVR Authentication
With a click of the mouse, you can password protect any part of your Auto-attendant. Use this feature to protect your Conference Bridge or your priority queues.
VoIP ready
PBXtra comes VoIP ready -- with a couple of clicks of the mouse you can connect PBXtra to VoIP Providers (SIP or IAX).

Not ready to make the VoIP plunge yet? No problem. With PBXtra, you can keep regular calls going out over POTS / PSTN and just use VoIP for inter-office or intra-office basis. This way all organizational communication will be 100% free. This includes telecommuters!

Switching to VoIP brings other PBXtra benefits, such as: change outbound caller-ID on a per extension basis, having more inbound than outbound lines (or vice-versa), ordering virtual numbers from other area-codes, and more! Get VoIP'd today!

SMS/Pager Voicemail Notify
This feature gives you the ability to enter an SMS or Pager email address in order to receive voicemail notifications to that device. These notifications are short in length and do not include the actual audio attachments.

This feature can be used in conjunction with our Voicemail-to-Email feature. This means you can both receive email alerts (including optional audio attachments) to one email address and at the same time SMS/pager notifications to another address.

Upload Voice Prompts
This feature gives you the ability to upload highly professional pre-recorded voice prompts when simple recordings from your phone just won't do. Not available in PBXtra Standard Edition.
Unlimited Call Queues
Each queue comes with a variety of options:

• Personalized audio announcements give your queue that professional sound.
• “Hold Time” announcement frequency customization.
• User/Agent priorities for more effective call routing.
• Hold time limits so callers do not remain in your queue for extended periods of time.
• Caller limits for keeping queue call volume to a manageable level.
• Length of time after fielding a call before the same agent is called again.
• Much much more!

Full Featured A.C.D.
A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your Users/Agents in many different ways to facilitate your business needs:

• Ring all - 1st to pickup gets the call.
• Ring one person at a time in order.
• Ring in order, with memory.
• Ring who was least recently called.
• Ring who has the fewest calls.
• Ring a random person.

Skill-based Routing
Assign each agent a priority, and your queue will distribute calls to them accordingly. This means you can pass more leads to your star-closer, or pass less leads to your underperformers.

PBXtra has an additional layer of prioritization based on agent order. This means you can have similarly skilled agents who receive calls in an ordered round-robin fashion.

Graphical Queue Reports
View graphical reports on every detail of your queues such as: abandoned calls, completed calls, hold time, average call length, agent productivity, and much more. Also view graphs of call volume and call completion by day, weekday, or even hourly average. These averaged reports are great tools for proper staffing predictions of your call center!
Agent Call Recording
Choose an agent, and select how many of their calls you want to record. PBXtra will then record this specified number of calls and automatically stop recording when the limit is reached.

Call recordings capture agent name, agent extension, date, time, Caller-ID, DNIS and file size.

Using our web-based interface, you can then listen to calls right from your computer speakers, or download them to your local drive.

Agent Variable Log-off
Want your agents to be automatically logged out of their queues upon missed calls? Well, you can now decide, on a per-agent basis, how many calls that agent can miss before they are logged out.
Agents on Cell Phones
Remote agents on cell phones or analog home phones can now seamlessly participate in your queues.

This means that callers will never know if the answering agent is on an IP phone in your office, or on a mobile phone in another part of the world!

On-the-Fly Recording

Fonality's add-on product, HUD® (purchased separately), provides your employees the ability to record their own calls with the press of a button. Call recordings capture agent name, agent extension, date, time and file size.

HUD also comes with and extnesive permission system - so you decide exactly who can record their own calls and who is allowed to recod other's calls. HUD is critical for quality control withing your company or Call Center

::On-the-Fly Recording::
Realtime Queue Stats
Would you like to know how many callers are in your queues? Need to know which agents are logged in? Need to know which of your agents is already on a call? The PBXtra web GUI answers all of these questions, helping you to manage your queues with real time stats.
Call Barge/Monitor

Fonality's add-on product HUD® (purchased seperately), provides supervisors the ability to actively barge or passively monitor any inbound or outbound call.

HUD also comes with and extensive permission system - so you can grant a specific group the ability to barge/monitor another specific group. No barging on the CEO!

::Call Barge/Monitor::