HUD™: Heads Up Display

HUD™, Fonality's universal contact management application, is a next generation interface that allows companies to control voice from your computer desktop. It was created to provide presence management for every employee across multiple collaboration mediums ranging from telephony to instant messaging and enable employees to easily interact with one another across these mediums. Fonality has received product of the year awards for HUD from Customer Interaction and Internet Telephony magazines.

There are three HUD offerings: HUD Personal; HUD Team, for companies that need company-wide visibility; and HUD Agent, for companies that need distributed call center capabilities. All come with an unlimited user site license.

 
     
 
Desktop Alerts [info]
 
 
 Outlook Integration [info]
 
 
Drag-and-drop Calling [info]
 
 
Easy Dialer [info]
 
 
Call Transfer to Voicemail [info]
 
 
Call Transfer to Hold [info]
 
 
Color-coded Call Status [info]
 
 
Operator Panel [info]
 
 
Chat [info]
 
 
Click-to-email [info]
 
 
Click-to-call Mobile Phone [info]
 
 
Extension Sorting [info]
 
 
Drag-and-drop Call Transfer [info]
 
 
Call Parking [info]
 
 
Extension Groups [info]
 
 
Queue Status** [info]
 
 
Agent Login/Logout** [info]
 
 
On-the-fly Call Recording** [info]
 
 
Call Barge/Monitor** [info]
 
 
Web Launcher/CRM Integration**[info]
 
 
    * Requires purchase of any version of PBXtra
  ** Requires PBXtra Call Center Edition