The Big Questions
 
1. Show me a diagram of how PBXtra™ works!
2. What do I get in the base system?
3. Do I need to have an internet connection?
4. Do you support multiple offices?
5. Do I have to run new wiring for the IP phones?
6. What type of servers do you use?
7. Is there a warranty on the hardware?
8. Can I use my own server?
9. Does PBXtra come with phones?
10. Can I use my existing IP phones?
11. Can I use an IP phone that is not on the list?
12. Can I use analog phones?
13. Can I use a Softphone?
14. Do I need to configure any hardware?
15. Can I connect my existing phone lines to PBXtra?
16. Can I connect PBXtra to an Integrated Access T1?
17. How many extensions can I have?
18. Do I have to use VoIP with PBXtra?
19. What are my bandwidth requirements for VoIP?
 
 
 
Show me a diagram of how PBXtra works!
PBXtra fits seamlessly into your network. You simply plug PBXtra into your office router, and then plug your IP phones into your network anywhere. Click to view diagram!
What do I get in base system?
Yyou get the PBXtra™ Standard Edition pre-installed and configured on a brand new Fonality Mini-Tower PC Server. The PBXtra™ Standard Edition can support Unlimited Extensions and many features such as: Auto-Attendant with Unlimited Sub-menus, Integrated Music-on-Hold, Enhanced Voicemail including Voicemails as Email Attachments, Outlook Integration, Schedulers, Support for Telecommuters, Web Control Panels for both administrators and users, and many more features!
Do I need to have an Internet connection?
Fonality uses the power of the Internet to assist customers around the world with sup-port and administration of the PBXtra™ servers. Whenever you are making Moves Adds or Changes (MACs) to the PBXtra™ you do need to be connected to the Internet, but in the event your Internet connection is down the PBXtra™ will operate normally. Of course, if your Internet is down you may not be able to make VoIP calls across the Inter-net or support your Internet connected telecommuters. Fonality always recommends you keep at least one (1) standard Analog Line in the event of an Internet outage. Learn about our exciting PSTN-Fallback feature.
Do you support multiple offices?
Yes we do. And it's incredibly affordable - no VPN or dedicated connectivity between offices is required. One click of the mouse and your branch offices will be 4-digit dialing each other for free! Learn more about our Branch Office feature.
 
Equipment
 
Do I have to run new wiring for the IP Phones?
No. Most of our IP Phones come with a built-in Ethernet switch which allows one Ethernet drop to work for both your PC and your IP Phone. Click to view diagram!
What type of servers do you use?
Fonality offers four (4) different server options to address the different call volume needs for different customer environments. All PBXtras come standard with the Fonal-ity Mini-Tower PC Server and customers can choose to upgrade to the HP Mini-Tower with a P4 processor, a Fonality Rack mountable 2U Server with a P4 processor, or the HP 1U Server with a Dual-core Xeon processor. Customers have the option of upgrad-ing the processor on some models including upgrades on the HP 1U server to add an additional Dual Core processor. Customers may also add RAID, redundant power-supplies, fully redundant servers or RAM upgrades for their server.
Is there a warranty on the hardware?
Yes. All phones come with a one-year manufacturer's warranty. All servers come with warranties as well. Customers who chose our HP line of servers can take advantage of HP’s Next Business Day on-site support for one (1) year on the HP Mini-Tower and three (3) years on the HP 1U Server. HP e-Care Packs upgrades are available from HP for Same Day on-site support
Can I use my own server?
No. Fonality delivers the PBXtra™ to customers pre-loaded and preconfigured on a server to meet your specific needs. Although the PBXtra™ is based on several open sources technologies, our engineers have developed a time-tested configuration that is reliable, scalable and supportable. Fonality has taken the guesswork out of the myriad of hardware and software configurations and delivers a solution that is virtually plug-and-play.
Does PBXtra come with phones?
Fonality has several phones to choose from and they are priced seperately. You must purchase the phone from Fonality so we can configure it and insure that works with your PBXtra. Customers can choose from the list of compatible phones.
Can I use my existing IP Phones?
Customers who already own phones that are on our pre-approved list may sometimes ask to have us reprogram them for their new PBXtra. This process is very labor intensive, and there is an associated fee for each reprogrammed phone. We are *not* able to reprogram all versions of the phones on our pre-approved list due to the fact that manufacturers will sometimes change hardware or firmware features while retaining the same Model numbers, so earlier versions of the same product may not be reprogrammable. This caveat applies specifically to Cisco phones, among others. Please contact your Account Executive for more details.
Can I use an IP phone that is not on the list?
Fonality is continually testing IP phones, and we only support and sell those phones that we guarantee to work with PBXtra. Please let us know your requirements so we can recommend a comparable Fonality approved phone or check back often to see which new IP phones work with PBXtra! Click here for a list of the available phones.
Can I use analog phones?
Yes. PBXtra is designed to expand to accommodate the use of analog phones. However you will need to order an Analog Phone Card and as many Analog Phone Ports as you have analog phones. Each Analog Phone Card can hold up to 4 Analog Phones Ports. Having an Analog Phone Card also lets you use a regular cordless phone with PBXtra. PBXtra handles analog phones very gracefully using Call-Waiting to indicate a second line (call-appearance), and Stutter-Tone is used to indicate a voice-message is waiting.
Can I use a Softphone?
Yes. Fonality offers a PBXtra Softphone bundled with a Plantronics headset for the best possible softphone experience.
 
Installation
 
Do I need to configure any hardware?

Your PBXtra server and all associated hardware will arrive pre-configured and tested from Fonality. Once you have it in hand, your PBXtra server will need to be connected to the Internet via an Ethernet cable. You will also need to configure your PBXtra server to work on your network. This will include assigning your PBXtra Server a static IP ad-dress, setting up and plugging in your phones, and then entering all of your user information for each phone extension. After that, you will need to configure how you want your PBXtra to handle your incoming calls through the Fonality Administrator Web Control Panel. These last two steps, adding user information for each phone, and configuring your queues and call treatments, will require access to a PC on the internet with a web-browser (You can not use the PBXtra Server itself as it has no web-browser).

That's it! If you have any issues with your installation, our Customer Care Team is just an email or a phone call away! Also, with each PBXtra shipment, we schedule an Installation and Training appointment to ensure that your server is set up correctly, to answer any of your remaining installation questions, and to show you how to use the most common features your new phone system.

Can I connect my existing phone lines to PBXtra?
Yes, with the appropriate expansion cards. PBXtra is designed to expand to accommo-date the use of PSTN (Public Switched Telephone Network). To use PSTN, you will need to order a Base Expansion Card and as many Analog Line Ports as you want PSTN-lines on that card. Each Base Expansion Card can hold up to 4 ports. If you want to connect to a T1/PRI line, you will need to order a T1 interface card from Fonality.
Can I connect PBXtra to an Integrated Access T1?
If you have an integrated Access T1 line that supplies you with internet access and phone lines on the same circuit, you can connect those phone lines to PBXtra. If your existing IAD (T1 box) has RJ-11 ports on it, you can connect them to PBXtra Analog Line Ports using standard RJ-11 cables. If your IAD has both an incoming and outgoing T1 port, you can connect the outgoing port to a PBXtra T1/PRI interface card.
How many extensions can I have?
PBXtra allows you to create unlimited extensions on your system! Note, the heavier the load on the server the more RAM the server needs. 256MB is fine for 1-5 extensions, and 512MB is recommended for more than 5 extensions.
Do I have to use VoIP with PBXtra?
PBXtra provides you with the ability to use VoIP-only, PSTN-only (Public Switched Telephone Network), or a combination of the two, with our revolutionary PSTN-Fallback feature.
What are my bandwidth requirements for VoIP?
Conservatively, you should budget your bandwidth to handle 100Kbps (up and down) per call. Most ordinary small office routers are capable of gracefully handling 5 simultaneous calls. While routers with QoS capabilities (recommended) will handle around 15 calls per internet T1 connection (1.536 Mbps).