Helpdesk Engineer
2-3+ years professional experience in some or all of the following technologies:
- Microsoft Windows Client:
- MS Office client (2010-2019), Microsoft OS (8-10), Internet Explorer (10-Edge)
- Microsoft Windows Server:
- Active Directory (NTFS permissions, User creation), DNS Server, DHCP Server, Exchange (User creation), Networked Printer Management
- Third Party Software:
- Firefox, Chrome, Adobe, Java, Google advanced search, Connectwise, Labtech
- Networking:
- LAN & VPN/Remote Connectivity, TCP/IP, DNS, DHCP
Soft Skills
- Managed Services Provider experience in a billable environment with ticket systems and RMM programs will ensure consideration as a top candidate
- Demonstrate excellent written/verbal communication with sensitivity to customer needs
- Ability to provide compassionate, intelligent customer service
- Strong pattern recognition abilities for logical troubleshooting
- Excellent documentation, organization and planning skills to create / improve procedural workflows
Salary 36k - 40k + (up to 7.5k performance bonus)
For inquiries and resume submission please contact hr@ansocf.com